testbook app not working problem solved
If your Testbook app keeps crashing, won’t open, or certain features don’t load, try the fixes below in order. Most issues are solved by updating the app, clearing cache, or fixing network and device settings.
Quick Fix (try these first)
- Update the app from Play Store: Open Google Play Store → search Testbook → tap Update (if available).
- Restart your phone: A simple reboot clears temporary glitches.
- Switch network: Toggle between Wi-Fi and Mobile Data. If on Wi-Fi, restart the router.
Step-by-Step Troubleshooting
1) Check internet & data settings
- Run a speed test or open a few websites to confirm internet is working.
- Turn Airplane Mode on for 10 seconds, then off.
- Disable any VPN/Proxy (can block login/content).
2) Update Testbook & Google services
- Play Store → Manage apps & device → Updates available → Update Testbook.
- Also update Android System WebView and Google Chrome (they affect in-app pages and login).
3) Clear cache (keeps your data)
- Android Settings → Apps → Testbook → Storage → Clear cache.
- Reopen the app and check.
4) Force stop & reopen
- Settings → Apps → Testbook → Force stop → Open the app again.
5) Clear data (logs you out)
Note: This resets the app and you’ll need to log in again.
- Settings → Apps → Testbook → Storage → Clear data / Manage storage → Clear all data.
6) Check app permissions
- Settings → Apps → Testbook → Permissions → Allow required permissions (Storage/Notifications/Media).
7) Free up space
- Keep at least 1–2 GB free. Delete unused files/apps or move media to cloud/SD card.
8) Reinstall the app
- Uninstall Testbook → Restart phone → Install again from Play Store → Log in.
9) Check phone date/time & battery settings
- Settings → Date & time → Enable Use network-provided time.
- Disable aggressive battery savers for Testbook: Settings → Battery → Battery optimization → Don’t optimize/Testbook → Allow background activity.
10) Device compatibility
- Ensure your Android version meets the app’s minimum requirement (update if possible).
Common Problems & Fixes
| Problem | Likely Cause | Quick Fix |
|---|---|---|
| App not opening / crashing | Outdated app or corrupt cache | Update app → Clear cache → Force stop → Reopen |
| Videos not playing / buffering | Poor network, Data Saver, WebView outdated | Switch network → Update WebView/Chrome → Disable Data Saver/VPN |
| Login issues / OTP not received | SMS blocked, wrong time, server delay | Check SMS permissions & time auto-sync → Try alternate login method |
| App slow / freezing | Low storage, heavy background apps | Free storage → Close background apps → Reinstall if needed |
| Notifications not showing | Disabled permissions or battery optimization | Enable notifications → Exempt Testbook from optimization |
When to contact support
- Issue persists after reinstalling and testing on a different network.
- Payment enrolled but course not unlocked (keep transaction ID/screenshots).
- Frequent crashes on a fully updated device.
Tip: When reporting, include your device model, Android version, app version, and a short screen recording if possible.
FAQs
Q. Will clearing cache delete my downloads?
A. No. Cache removal is safe. Clearing data will remove downloads and log you out.
Q. The app works on Wi-Fi but not on mobile data.
A. Check mobile data limits, disable VPN, and toggle Data Saver off. Also test another SIM if available.
Q. I can’t see newly purchased content.
A. Pull to refresh, relogin, or reinstall. If still missing, contact support with payment proof.
If this guide helped, bookmark it for quick reference. Happy learning!
